Politique d’expédition
At Step2Pro, we aim to deliver your order as quickly and reliably as possible.
Processing time Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping rates & delivery times
- Switzerland: 5–10 business days — Free
- Europe: 5–10 business days — Free
- USA & Canada: 7–14 business days — Free
- Rest of the world: 10–20 business days — Free
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your order on our website or the carrier's website.
Customs & duties For international orders outside Switzerland, customs fees, import duties, and taxes may apply depending on your country. These charges are the responsibility of the customer and are not included in our pricing.
Lost or delayed shipments If your order hasn't arrived within the expected timeframe, please contact us at [your email address] and we will investigate with the carrier.
Contact For any shipping enquiries, please contact us at admin@step2pro.ch or visit www.step2pro.ch.